IT Service Management (ITSM) teams are increasingly turning to generative AI (GenAI) to streamline workflows, reduce resolution times, and improve user satisfaction. In this post, we’ll explore two architectures for integrating GenAI into platforms like ServiceNow: man-in-the-middle (human-in-the-loop) and agentic automation (autonomous AI agents). Why GenAI for ITSM? […]
Infrastructure as Code (IaC) enhances infrastructure management but brings security risks like misconfigurations and secret exposure. This guide outlines best practices for securing Terraform and Ansible pipelines, including treating IaC like application code, managing secrets appropriately, implementing automated security scans, and enforcing the principle of least privilege for enhanced protection.
This is the first of a 3 part series on Ansible dynamic inventories. I was looking for some information about dynamic inventories as part of a project and I realized that even though there are a few articles out there, there is little detailed content specially around building […]
I have been talking a lot lately about using ServiceNow as a tool to deliver unified end-user experience and governance for multi-cloud architectures. Most organizations today have multiple clouds public and private. This hopefully helps provide the best suitable landing zone for every workload. However, the mainstream approach […]
In this blog post we will explore how to order items from a ServiceNow catalog using the ServiceNow REST API. There are a few examples out there that use “REST API Explorer” inside ServiceNow. I will focus here on how to do it from an external tool. In […]
We have published a few videos in the IaC Avengers YouTube channel about automation using Ansible and how this can be integrated into an ITSM tool like ServiceNow to provide a cloud-like experience for private infrastructure. In the last two videos we have even demonstrated how to treat […]
This will be a quick one. I was recently experimenting with creating an S3 bucket GCP using Ansible and I came across this error: After seeing “Permission Denied” I naturally started to look at the roles that were assigned to the account . I discovered later that the […]
In the world of software development, Murphy’s law holds an unassailable truth: Anything that can go wrong, will go wrong. As a proud member of this masochistic club, you might be looking for innovative ways to stall your Kubernetes enterprise rollout. Maybe you want to add a little […]
There is no question Microsoft Teams is everywhere these days. Many IT teams use it to collaborate on projects or even day-to-day tasks. On the other hand engineers like to know what their automation solution is doing. Therefore, sending notifications is a very welcome addition to most automation […]
In this tutorial we are going to use a practical example to show you how to use the ServiceNow REST API. I personally find ServiceNow has great online documentation but I like to see some examples to understand how other people are using it. This is the motivation […]
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Tim Ferriss is the author of five #1 New York Times bestsellers and host of The Tim Ferriss Show podcast.
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