IT Service Management (ITSM) teams are increasingly turning to generative AI (GenAI) to streamline workflows, reduce resolution times, and improve user satisfaction. In this post, we’ll explore two architectures for integrating GenAI into platforms like ServiceNow: man-in-the-middle (human-in-the-loop) and agentic automation (autonomous AI agents). Why GenAI for ITSM? […]
Over the past two decades, enterprise IT architecture has undergone a dramatic transformation. What began as siloed, three-tier environments has evolved through converged and hyper-converged infrastructure (HCI) to today’s cutting-edge disaggregated platforms. This journey is more than a story of hardware innovation-it’s the foundation for the next era […]
Containers are a great way to package code and dependencies in a portable package. This is fantastic in a world where dependencies keep getting bigger and more complex. But we are not here to discuss their benefits. If Google brought you here, more than likely you know already […]
Enterprise search has long been the backbone of organizational knowledge discovery, enabling employees to sift through vast troves of internal data-emails, documents, reports, and more. Yet, as information volume and complexity have exploded, traditional search systems have struggled to keep pace. Enter Generative AI (GenAI): a transformative technology […]
A short post today to share an issue that troubled me for a while. Hopefully it can help you too. Basically I was trying to build a new container image using Podman in Ubuntu. These are my versions: My Dockerfile is straight forward When I tried to create […]
Infrastructure as Code (IaC) enhances infrastructure management but brings security risks like misconfigurations and secret exposure. This guide outlines best practices for securing Terraform and Ansible pipelines, including treating IaC like application code, managing secrets appropriately, implementing automated security scans, and enforcing the principle of least privilege for enhanced protection.
Enterprise storage arrays from vendors like Dell EMC, NetApp, and Pure Storage are the foundation of mission-critical IT environments. Ensuring these systems deliver consistent, high performance under real-world workloads is essential for application reliability and business continuity. In this post, we’ll explore how to benchmark enterprise storage using […]
The problem This is a quick post to present a solution to this problem that bugged me for a while. If you are using Ubuntu as the guest OS for vSphere virtual machines you might encounter this problem. I was running Ubuntu 22.04 but I think it might […]
Yes, your eyes are not deceiving you 🙂 Usually, when the words Ansible and Terraform appear in the same sentence is for the opposite scenario. Many articles out there provide examples of using Terraform to deploy infrastructure followed by running Ansible to configure it using the local-exec provisioner. […]
In the ever-evolving landscape of artificial intelligence, the incorporation of domain-specific knowledge into language models (LLMs) is not just a lofty goal—it’s a mission-critical aspect of model performance. This is where fine-tuning and Retriever-Reader (RAG) come into the picture, two powerful approaches with distinct methodologies for imbuing models […]
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Tim Ferriss is the author of five #1 New York Times bestsellers and host of The Tim Ferriss Show podcast.
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