IT Service Management (ITSM) teams are increasingly turning to generative AI (GenAI) to streamline workflows, reduce resolution times, and improve user satisfaction. In this post, we’ll explore two architectures for integrating GenAI into platforms like ServiceNow: man-in-the-middle (human-in-the-loop) and agentic automation (autonomous AI agents). Why GenAI for ITSM? […]
Infrastructure as Code (IaC) enhances infrastructure management but brings security risks like misconfigurations and secret exposure. This guide outlines best practices for securing Terraform and Ansible pipelines, including treating IaC like application code, managing secrets appropriately, implementing automated security scans, and enforcing the principle of least privilege for enhanced protection.
Enterprise storage arrays from vendors like Dell EMC, NetApp, and Pure Storage are the foundation of mission-critical IT environments. Ensuring these systems deliver consistent, high performance under real-world workloads is essential for application reliability and business continuity. In this post, we’ll explore how to benchmark enterprise storage using […]
The European Union has introduced a new framework for the development and use of Artificial Intelligence (AI). The AI Act – which The European Parliament passed the AI Act on June 14, 2023., aims to ensure that AI is developed and used in a way that respects fundamental rights and freedoms, such […]
Artificial Intelligence (AI) has revolutionized businesses, streamlining and optimizing operations while increasing efficiency and productivity. However, companies often face challenges in the implementation and management of AI; this could either be a failure to identify the appropriate use cases for AI or guaranteed functionality and efficiency. AI adoption […]
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Tim Ferriss is the author of five #1 New York Times bestsellers and host of The Tim Ferriss Show podcast.
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