IT Service Management (ITSM) teams are increasingly turning to generative AI (GenAI) to streamline workflows, reduce resolution times, and improve user satisfaction. In this post, we’ll explore two architectures for integrating GenAI into platforms like ServiceNow: man-in-the-middle (human-in-the-loop) and agentic automation (autonomous AI agents). Why GenAI for ITSM? […]
In this article we will explore how to create incidents in ServiceNow using the REST API. This article was a stepping stone for this video that shows how to integrate ServiceNow, Microsoft Teams and alerts from infrastructure. You might also be interested in the second post in this […]
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Tim Ferriss is the author of five #1 New York Times bestsellers and host of The Tim Ferriss Show podcast.
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