IT Service Management (ITSM) teams are increasingly turning to generative AI (GenAI) to streamline workflows, reduce resolution times, and improve user satisfaction. In this post, we’ll explore two architectures for integrating GenAI into platforms like ServiceNow: man-in-the-middle (human-in-the-loop) and agentic automation (autonomous AI agents). Why GenAI for ITSM? […]
Over the past two decades, enterprise IT architecture has undergone a dramatic transformation. What began as siloed, three-tier environments has evolved through converged and hyper-converged infrastructure (HCI) to today’s cutting-edge disaggregated platforms. This journey is more than a story of hardware innovation-it’s the foundation for the next era […]
Enterprise search has long been the backbone of organizational knowledge discovery, enabling employees to sift through vast troves of internal data-emails, documents, reports, and more. Yet, as information volume and complexity have exploded, traditional search systems have struggled to keep pace. Enter Generative AI (GenAI): a transformative technology […]
In the ever-evolving landscape of artificial intelligence, the incorporation of domain-specific knowledge into language models (LLMs) is not just a lofty goal—it’s a mission-critical aspect of model performance. This is where fine-tuning and Retriever-Reader (RAG) come into the picture, two powerful approaches with distinct methodologies for imbuing models […]
The European Union has introduced a new framework for the development and use of Artificial Intelligence (AI). The AI Act – which The European Parliament passed the AI Act on June 14, 2023., aims to ensure that AI is developed and used in a way that respects fundamental rights and freedoms, such […]
Artificial Intelligence (AI) has revolutionized businesses, streamlining and optimizing operations while increasing efficiency and productivity. However, companies often face challenges in the implementation and management of AI; this could either be a failure to identify the appropriate use cases for AI or guaranteed functionality and efficiency. AI adoption […]
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Tim Ferriss is the author of five #1 New York Times bestsellers and host of The Tim Ferriss Show podcast.
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