IT Service Management (ITSM) teams are increasingly turning to generative AI (GenAI) to streamline workflows, reduce resolution times, and improve user satisfaction. In this post, we’ll explore two architectures for integrating GenAI into platforms like ServiceNow: man-in-the-middle (human-in-the-loop) and agentic automation (autonomous AI agents). Why GenAI for ITSM? […]
In this blog post we will explore how to order items from a ServiceNow catalog using the ServiceNow REST API. There are a few examples out there that use “REST API Explorer” inside ServiceNow. I will focus here on how to do it from an external tool. In […]
We have published a few videos in the IaC Avengers YouTube channel about automation using Ansible and how this can be integrated into an ITSM tool like ServiceNow to provide a cloud-like experience for private infrastructure. In the last two videos we have even demonstrated how to treat […]
In this tutorial we are going to use a practical example to show you how to use the ServiceNow REST API. I personally find ServiceNow has great online documentation but I like to see some examples to understand how other people are using it. This is the motivation […]
In this article we will explore how to create incidents in ServiceNow using the REST API. This article was a stepping stone for this video that shows how to integrate ServiceNow, Microsoft Teams and alerts from infrastructure. You might also be interested in the second post in this […]
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Tim Ferriss is the author of five #1 New York Times bestsellers and host of The Tim Ferriss Show podcast.
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