IT Service Management (ITSM) teams are increasingly turning to generative AI (GenAI) to streamline workflows, reduce resolution times, and improve user satisfaction. In this post, we’ll explore two architectures for integrating GenAI into platforms like ServiceNow: man-in-the-middle (human-in-the-loop) and agentic automation (autonomous AI agents). Why GenAI for ITSM? […]
Containers are a great way to package code and dependencies in a portable package. This is fantastic in a world where dependencies keep getting bigger and more complex. But we are not here to discuss their benefits. If Google brought you here, more than likely you know already […]
A short post today to share an issue that troubled me for a while. Hopefully it can help you too. Basically I was trying to build a new container image using Podman in Ubuntu. These are my versions: My Dockerfile is straight forward When I tried to create […]
Infrastructure as Code (IaC) enhances infrastructure management but brings security risks like misconfigurations and secret exposure. This guide outlines best practices for securing Terraform and Ansible pipelines, including treating IaC like application code, managing secrets appropriately, implementing automated security scans, and enforcing the principle of least privilege for enhanced protection.
Yes, your eyes are not deceiving you 🙂 Usually, when the words Ansible and Terraform appear in the same sentence is for the opposite scenario. Many articles out there provide examples of using Terraform to deploy infrastructure followed by running Ansible to configure it using the local-exec provisioner. […]
In the ever-evolving landscape of artificial intelligence, the incorporation of domain-specific knowledge into language models (LLMs) is not just a lofty goal—it’s a mission-critical aspect of model performance. This is where fine-tuning and Retriever-Reader (RAG) come into the picture, two powerful approaches with distinct methodologies for imbuing models […]
This is the first of a 3 part series on Ansible dynamic inventories. I was looking for some information about dynamic inventories as part of a project and I realized that even though there are a few articles out there, there is little detailed content specially around building […]
This is a very important and powerful feature in Grafana. Unfortunately, when one searches in Google the top hits tend to be Grafana official documentation, which more often than not is very formal. There are many people out there that learn by seeing examples. That’s the purpose of […]
I have been talking a lot lately about using ServiceNow as a tool to deliver unified end-user experience and governance for multi-cloud architectures. Most organizations today have multiple clouds public and private. This hopefully helps provide the best suitable landing zone for every workload. However, the mainstream approach […]
In this blog post we will explore how to order items from a ServiceNow catalog using the ServiceNow REST API. There are a few examples out there that use “REST API Explorer” inside ServiceNow. I will focus here on how to do it from an external tool. In […]
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Tim Ferriss is the author of five #1 New York Times bestsellers and host of The Tim Ferriss Show podcast.
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