IT Service Management (ITSM) teams are increasingly turning to generative AI (GenAI) to streamline workflows, reduce resolution times, and improve user satisfaction. In this post, we’ll explore two architectures for integrating GenAI into platforms like ServiceNow: man-in-the-middle (human-in-the-loop) and agentic automation (autonomous AI agents). Why GenAI for ITSM? […]
Infrastructure as Code (IaC) enhances infrastructure management but brings security risks like misconfigurations and secret exposure. This guide outlines best practices for securing Terraform and Ansible pipelines, including treating IaC like application code, managing secrets appropriately, implementing automated security scans, and enforcing the principle of least privilege for enhanced protection.
I have been talking a lot lately about using ServiceNow as a tool to deliver unified end-user experience and governance for multi-cloud architectures. Most organizations today have multiple clouds public and private. This hopefully helps provide the best suitable landing zone for every workload. However, the mainstream approach […]
There is no question Microsoft Teams is everywhere these days. Many IT teams use it to collaborate on projects or even day-to-day tasks. On the other hand engineers like to know what their automation solution is doing. Therefore, sending notifications is a very welcome addition to most automation […]
In this tutorial we are going to use a practical example to show you how to use the ServiceNow REST API. I personally find ServiceNow has great online documentation but I like to see some examples to understand how other people are using it. This is the motivation […]
While most of the vendors and their platforms (including DellEMC) are having Ansible modules published, but there are instances where functionality you’re trying to use isn’t covered in the available module or simply modules aren’t available at all. In such situations you’ve no choice than using Ansible URI […]
There are many use cases where VxRAIL manager, VMware vCenter Console, or vSuite will not be enough for your goals in mind. So, for monitoring and management of your VxRAIL cluster, you can utilize the VxRAIL REST API for achieving your end goal in mind. There are multiple […]
In this article we will explore how to create incidents in ServiceNow using the REST API. This article was a stepping stone for this video that shows how to integrate ServiceNow, Microsoft Teams and alerts from infrastructure. You might also be interested in the second post in this […]
This blog post is 3rd part of REST API with DellEMC Storage blog series. In the first part of this blog series, we discussed what is REST API and different usage options Second part was about managing DellEMC PowerMax storage arrays using REST API In this post, we will discuss how you can use […]
This blog post is 2nd part of REST API with DellEMC Storage blog series. In the first part of this blog series, we discussed what is REST API and different usage options. I highly encourage you to go through the first part before you get started with this […]
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Tim Ferriss is the author of five #1 New York Times bestsellers and host of The Tim Ferriss Show podcast.
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