vExpose is back — and it’s changing

A quick, honest note: vExpose went quiet for a while. I’m back — and the blog is changing in a way I’m genuinely excited about.

Here’s the shift. Most technical writing shows you the strategy but hides the wiring. Going forward, vExpose does both: I state the call a technology leader has to make, then prove it in code, architecture, and benchmarks. One conviction runs through all of it — AI fails in the operating model, not the model. The tool is not the transformation.

Two things to start with:

• A new flagship piece, A Reference Architecture for Agentic ITSM, on safely letting a GenAI agent act in ServiceNow — with the guardrail code that makes it work.
• A new Start Here page that organizes the best of the blog by topic, so you can jump straight to what’s useful.

What’s coming: reference architectures, build logs with real code, and benchmarks — on a steady cadence this time. No noise, just the work. If there’s a topic you want me to dig into, just reply — I read everything.

— Deepak